Refund policy

Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@verbleu.com.

If your return is accepted, we’ll send you return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Items may be exchanged for another item of the same value or a higher value, with the price difference paid by the customer.

Refunds are not available for returned items, except in the case of a defective item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to request a return within 14 days, subject to applicable consumer protection laws.

As above, your item must be in the same condition that you received it: unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Approved returns will be issued as store credit only, unless a monetary refund is required by applicable law.

Store Credit

We do not offer cash refunds, card refunds, or bank transfer refunds for returned items, except where required by applicable law or in the case of an approved defective item.

If your return is approved, the value of the returned item will be issued as store credit only, which can be used toward a future purchase from Verbleu.

We will notify you once we’ve received and inspected your return and confirm whether the store credit has been approved. If approved, your store credit will be issued within 10 business days.

Original shipping fees, duties, taxes, and return shipping costs are non-refundable unless the item is defective or the return is required due to an error from our side.